1. General Questions
1.1. What is MYWISHTREE?
MYWISHTREE is your go-to online store for your ultimate destination fashion jewellery and lifestyle essentials! our carefully curated collection of stylish jewellery and everyday lifestyle products is designed to help you express your unique personality and live a life filled with elegance and comfort without compromising on quality and the Planet.
We offer a wide variety of Fashion Jewellery: Discover a stunning range of necklaces, earrings, rings, bracelets, and more. Whether you're looking for timeless classics or contemporary designs, our jewellery is crafted to reflect your personal style and add that perfect finishing touch to any outfit.
Lifestyle Essentials: Explore an array of products designed to enhance your daily life, including home décor and consumer electronics. Each item is chosen to blend practicality with elegance, offering you a seamless fusion of fashion and function.
and we’re dedicated to providing excellent customer service and high-quality products.
1.2. How do I create an account?
To create an account, click the "Sign Up" button on the top right of our homepage. Enter your details, including your email address and password, and follow the instructions to complete the registration.
1.3. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save your shipping details, and access order history for faster checkout in the future.
2. Orders
2.1. How do I place an order?
1. Browse our product categories or use the search bar to find the item you want.
2. Select the product, choose the quantity, and click “Add to Cart.”
3. When you’re ready to check out, click the cart icon and follow the instructions for payment and shipping.
2.2. Can I modify or cancel my order?
Once an order is placed, it can only be modified or cancelled before it is processed for shipping. Please contact our customer support team at support@mywishtree.co.in immediately if you need to make changes.
2.3. How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by clicking the tracking link in the email or by entering your tracking number on our [Order Tracking Page].
2.4. I didn’t receive my order confirmation email. What should I do?
Check your spam or junk email folder. If you still can’t find the confirmation email, please contact us at support@mywishtree.co.in , and we’ll be happy to assist.
3. Shipping
3.1. What are your shipping options?
We offer several shipping options:
- Standard Shipping: Estimated delivery within 4 to 7 business days depending on the locations.
- Express Shipping: Estimated delivery within 3 business days.
You can view all available shipping methods and costs at checkout.
3.2. How long will it take to receive my order?
Delivery times depend on your location and the shipping method chosen at checkout. Typically, orders are delivered within 3 to 7 business days for domestic orders and 15 to 45 days for international orders.
3.3. Do you ship internationally?
Yes, we ship to selected countries worldwide. Shipping fees and delivery times vary by destination and will be calculated at checkout.
3.4. Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can request a shipping address change by contacting our support team at [support email]. Once an order has been shipped, we cannot change the shipping address.
4. Payments
4.1. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, Mastercard, Rupay etc.)
- Net Banking
- Digital Wallets (Paytm, Google Pay, Phone Pay etc.)
- Cash on delivery
4.2. Is my payment information secure?
Yes, we use industry-standard encryption technologies and secure payment gateways to protect your payment information.
4.3. Why was my payment declined?
Your payment may be declined for several reasons:
- Insufficient funds
- Incorrect payment details
- Your bank/card issuer flagged the transaction
Please contact your bank or card provider for more information, or try using an alternative payment method.
5. Returns & Exchanges
5.1. What is your return policy?
You can return any eligible item within 2 days of receiving your order for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase.
Please refer to our [Returns & Exchange Policy] for detailed instructions on how to initiate a return.
5.2. How do I return an item?
To initiate a return, follow these steps:
1. Contact our customer service team at support@mywishtree.co.in to request a return authorization.
2. Pack the item securely and ship it back to us at the provided address.
5.3. How long does it take to process a return?
Once we receive your return, we will inspect the item and process your refund or exchange within 7 business days. Refunds will be credited to the original payment method.
6. Product Information
6.1. Are the product colours shown on the website accurate?
We strive to display product colours as accurately as possible. However, due to differences in screen displays and lighting, the actual colour of the product may vary slightly from what you see online.
6.2. Do you offer gift wrapping?
Yes, we offer gift-wrapping services for an additional fee. You can select this option at checkout.
7. Account & Security
7.1. How do I reset my password?
If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Enter your email address, and we’ll send you a link to reset your password.
7.2. How do I update my account information?
Log in to your account and navigate to the “Account Settings” section. From there, you can update your personal information, shipping address, and payment methods.
7.3. Is my personal information safe?
Yes, we take your privacy and security seriously. Please refer to our [Privacy Policy] for more information on how we protect your data.
8. Contact Us
If you have any further questions that are not covered in this FAQ, please feel free to contact our customer support team:
- Email: support@mywishtree.co.in
- Phone: +91 9535427557
- Live Chat: Available during business hours
