Support Policy

1. Overview

At www.mywishtree.co.in, customer satisfaction is our top priority. We are committed to providing fast, effective, and friendly support to all our customers. This policy outlines the types of support we offer, how you can get help, and the expected response times.

2. Support Channels

We offer several ways to get in touch with our support team:

• Email: For general inquiries or issues, you can contact us via email at support@mywishtree.co.in
• Live Chat: Available on our website for real-time assistance. Look for the chat icon at the bottom-right corner.
• Phone Support: You can call us at +91 9535427557 during business hours.
• FAQ: Visit our Help Centre at  www.mywishtree.co.infor quick answers to common questions.

3. Business Hours

Our support team is available during the following hours:

• Monday – Friday: 9:00 AM – 6:00 PM (IST)
• Saturday: 10:00 AM – 2:00 PM (IST)
• Closed on Sundays and Public Holidays

For after-hours inquiries, please email us, and we’ll respond as soon as possible during business hours.

4. Response Times

We aim to respond to support inquiries within the following time frames:

• Email: Within 24 hours on business days.
• Live Chat: Instant during business hours.
• Phone Support: Immediate during business hours.
• Social Media Inquiries: Within 24-48 hours.

5. Types of Support

We provide assistance with the following:

5.1. Order Assistance

• Order Tracking: Help with tracking your order status.
• Order Modifications: Assistance with modifying or cancelling an order before it is shipped.
• Product Information: Detailed product queries before making a purchase.

5.2. Returns & Refunds

• Return Initiation: Help with initiating returns or exchanges as per our https://mywishtree.co.in/return-exchange.
• Refund Inquiries: Assistance with refund status or processing times.

5.3. Technical Issues

• Website Navigation: Assistance with using our website, such as finding products or managing your account.
• Payment Issues: Resolving problems related to payment failures, refunds, or discrepancies.
• Login/Account Issues: Help with resetting passwords or accessing accounts.

6. Privacy and Data Protection

Your privacy is important to us. All customer support interactions, including phone calls, emails, and chat conversations, are handled in accordance with our https://mywishtree.co.in/privacy-policy. We ensure that your data is secure and only used for resolving your issues.

7. Feedback

We value your feedback! After every interaction with our support team, you may receive a feedback survey. Your responses help us improve our services.