1. Shipping Overview
At MYWISHTREE, we strive to deliver your purchases in a timely and efficient manner. This Shipping Policy outlines our shipping methods, costs, and delivery times. Please review the details below to understand how we process and ship your orders.
2. Shipping Locations
We currently offer shipping to the following regions:
- Domestic Shipping: We deliver to all states and cities within India.
- International Shipping: We also provide shipping to selected countries globally. Please refer to the list of supported countries at checkout.
3. Processing Time
- All orders are processed within 2 working days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- In case of delays (e.g., high order volumes, unforeseen circumstances), we will notify you via email or phone.
4. Shipping Methods and Costs
We offer several shipping options depending on your location and preferences:
4.1 Domestic Shipping Options:
- Standard Shipping: Delivery within 7 working days. Cost: Rs.65 or free for orders above Rs 999
- Express Shipping: Delivery within 2 business days. Cost: Rs 100.
4.2 International Shipping:
- Standard International Shipping: Delivery within 30 business days, depending on the destination. Cost: depending on the country you order.
Note: International orders may be subject to import duties and taxes, which are the responsibility of the customer.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track the status of your package. You can also track your order directly on our website under the [Order Tracking Page Link].
6. Shipping Timeframes
- Domestic Orders: Typically delivered within 3 to 7 business days, depending on the shipping method selected.
- International Orders: Typically delivered within 30 to 45 business days, though this may vary based on the destination country and customs processing.
Please note that delivery times are estimates and not guaranteed. Factors like customs clearance, postal service delays, or holidays can affect delivery times.
7. Shipping Delays
While we aim to meet our estimated delivery times, delays may occur due to:
- High order volumes during sale periods or holidays.
- Customs clearance procedures for international orders.
- Unforeseen events such as natural disasters, strikes, or pandemics.
In such cases, we will keep you informed about the status of your shipment.
8. Shipping Address
It is the customer’s responsibility to ensure the correct shipping address is provided at checkout. We are not responsible for delays or missed deliveries due to incorrect or incomplete shipping information.
If you realize that your shipping address is incorrect, please contact us immediately at support@mywishtree.co.in. We will do our best to assist, but we cannot guarantee changes to the shipping address once the order is processed.
9. Lost or Damaged Packages
We take every precaution to ensure your items arrive safely. However, in rare cases where your order is lost or damaged during transit:
- Please notify us within 2 days of the delivery date if your package is lost or arrives damaged.
- We will work with the courier to resolve the issue, and if necessary, we will offer a replacement or refund.
10. Customs and Duties (for International Orders)
For international shipments, customs duties, taxes, and import fees may apply and are the responsibility of the customer. These fees are not included in our shipping costs and vary by country.
We recommend contacting your local customs office for more information about any potential additional charges before placing your order.
11. Undeliverable Packages
If a package is returned to us due to incorrect address information, failed delivery attempts, or refusal of delivery, the customer may be responsible for the shipping cost to resend the package.
Contact Us
If you have any questions regarding shipping, please don’t hesitate to contact our customer service team:
- Email: support@mywishtree.co.in
- Phone: +91 9535427557
- Live Chat: Available during business hours on our website.
